Privacy Policy and Terms

We are committed to protecting your privacy. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes:

your name
address
phone number
email address

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

Pricing

All prices shown are in UK pounds sterling.

Delivery

When products are currently in stock, we aim to process and dispatch all orders within three days. However, if any items are not currently in stock, delivery may be delayed. Please therefore allow up to 28 days. We will keep you informed via email of the progress of your order. If you require an update at any stage, please do not hesitate to contact our sales team via the 'Contact Us' button at the left of this page.

Parcels are sent with the Royal Mail. We can only deliver to your delivery address given at the time of order. After they have been sent we can not change the delivery address for any reason.

IMPORTANT - Please ensure the address you provide is 100% correct, full and complete with postcode. You will be sent an email after ordering that confirms your order details. Make sure they are correct. We are not responsible for orders lost in transit if the postcode or other parts of your address are wrong.

Refunds and Exchanges

Please make your selections carefully. We will accept returns providing these are made within fourteen days of you receiving your goods AND the item reaches us in its original condition (the item must be unopened) - You do not have to give a reason. Please contact us before returning any item.

All refunds will be processed within 14 days. Please note that we can not refund the postage on any items returned to us. If returning a product to us, please email us with the details before doing so. We can not refund the shipping cost of delivering the products to you.

Customer Services

We aim to offer an efficient and courteous service to our customers. It is our policy to acknowledge all orders and notify you of an expected despatch, and to meet this date in the vast majority of cases. If our service falls below that to which you have a right to expect, or you have any suggestions for the improvement of this site, please email our Customer service team at via the 'Contact Us' button at the top left of this page.

International Orders

We only ship to addresses in the UK, as the cost of shipping outside the UK is currently very high - -we do only charge our customers the same rate we are charged by Royal Mail.

Customer Complaints

If you are unhappy with the service you receive from World Ideas please contact us immediately so we can correct the situation. All emails we be responded to within 3 days. We will also keep you informed of everything we are doing to correct the situation until the problem has been solved.

Customer details

Your details will not be passed on to any third parties. We may, however, periodically email you with information relating to this website and any forthcoming affiliated sites. If you wish to be removed from any mailing lists, please contact our sales team.

Ways of Paying

For security purposes all credit card transactions are handled via a secure server and processed by WorldPay, our online clearing agents. UK Hair Straighteners have no access to your credit card details. We accept all major credit cards (Visa, Mastercard etc) and Switch.

You are also able to pay by cheque. Please make the cheque payable to World Ideas Limited and post to:

World Ideas Limited
Airport House
Kingsmill Lane
South Nutfield
Surrey
RH1 5JY

The above terms and conditions do not affect your statutory rights.

If you have any further queries relating to this site, please contact us via the 'Contact Us' button at the top left of this page

Many thanks for visiting.